PRIVACY POLICY & TERMS OF SERVICE – CLEANERS ON CALL

Last Updated: July 8, 2025

1. Acceptance of Terms

By accessing the website cleanersoncall.ca, requesting a quote, or hiring our cleaning services (residential or commercial), you agree to:

• ✅ These Terms and Conditions of Service.
• ✅ Our Privacy Policy.
• ✅ The rates and scope of work agreed upon in your estimate.

These services are operated by Cleaners on Call, owned by Yamileth Milano, legally registered in the city of Calgary, Alberta.

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2. Service Description & Limitation of Liability

Nature of Service

I acknowledge that Cleaners on Call provides professional cleaning services (residential and commercial) in the areas specified by the client.

Limitations and Liability

• Results: The company commits to performing cleaning in a professional and efficient manner. However, we are not responsible for normal wear and tear of surfaces, pre-existing permanent stains, or dirt requiring industrial restoration beyond the scope of standard cleaning.
• Valuables: The client is responsible for securing or storing priceless, fragile, or sentimental items prior to the service.
• Damages: The liability of Cleaners on Call is limited to direct damages caused by proven negligence of our staff during the service. We assume no liability for damages resulting from faulty installations or improper prior maintenance in the home/office.

Requirements

🔞 Minimum Age: 18 years old to contract services.
🏠 Access: You must have the legal authority to grant us access to the property (keys, alarm codes, physical presence).

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3. Data Protection (PIPEDA / PIPA Alberta)

We comply with Canadian personal data protection regulations.

Your Rights: You may request access, rectification, or deletion of your data at any time by contacting us directly. Your access codes and keys are handled under strict security protocols.

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4. Security & Vendors

To manage our business, we use secure tools for payment processing and scheduling. Information is stored on secure servers that comply with North American privacy standards. We do not sell or share your data with third parties unless legally required.

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5. Specific Operational Policies

A. Rates and Payments

• Estimates: Rates are agreed upon in advance (hourly or flat rate).
• Currency: CAD (Canadian Dollars).
• Payment: Payment must be made according to the terms agreed upon in the invoice or upon completion of the service.

B. Cancellations and Rescheduling

Important: Any changes or cancellations must be notified at least 24 hours in advance.

• Penalties: Cancellations made with less than 24 hours' notice may be subject to a cancellation fee to cover operational costs.
• Lock-out Fee: If the team arrives and cannot access the property, the full service fee or a lock-out fee may be charged.

C. Satisfaction Guarantee

If you are not satisfied with any cleaned area, you must notify us within 24 hours of the service so we can return and rectify the issue at no additional cost. Monetary refunds are not issued once the service has been rendered.

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6. SMS/Mobile Messaging Policy

By consenting to Cleaners on Call's SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list.

• Opt-In: You consent to receive mobile messages by providing your mobile number at checkout or asking for a quote. Message frequency varies.
• Fees: Message and data rates may apply.
• Opt-Out: If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages.
• Help: For help, reply HELP to any mobile message sent from us or contact us at info@cleanersoncall.ca.
• Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Privacy Clause regarding Mobile Data:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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7. Legal Contact & Support

For any questions regarding these terms, billing, or privacy:

Jurisdiction: These terms are governed by the laws of the Province of Alberta, Canada.